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An AI sales associate for your online store
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.
- Connects to your catalog, inventory, and policies automatically.
- Set your agent’s tone, style, and rules so every reply sounds on-brand.
- Rate chats to train your agent. The more you rate, the sharper it gets.
- Built-in analytics: orders assisted, buyer satisfaction, and more.
- Popular with stores like yours
- Based in United States
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Works with
- Shopify Admin
- Online Store
Categories
Real-time messaging
Automated responses
Reviews (5,811)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
This app has the potential to be a useful tool but as forewarned, it can make mistakes, and it does. I have had to disable it due to repeated mistakes that have negatively impacted my bottom line.
Every store must have the shopify inbox app. it eliminates 80% of time spent answering customer questions, improves search and discovery, eliminates 80% of the time spent searching for things, and it should become the central point for interaction for everything as intelligence increases. I am improving it everyday as much as I can because it can handle queries beautifully. It used to be really bad, that's why i preffered to have it turned off for 2 years. Before, you would receive notification for a new chat long after the customer left the chat but now, they are instant.
Thank you for the wonderful review. We continue to work to bring improvements to Inbox.
Still early days in the use and development process. Be great to have this connected up to our customer service email and a way for a conversation to convert into an email in our customer service email for further AI CRM training
Support
App support provided by Shopify.
Resources
Launched
August 14, 2019
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, staff members
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Store owner
Name, email address, phone number, physical address
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Staff members
Name, email address, phone number
View and edit store data:
Customers, products, orders, store credit, store analytics, staff accounts, Online Store, Shopify admin, other services
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Edit customers
Customer data
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View products
Product listings, products, collections
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Edit orders
All order history, assigned fulfillment, draft orders, merchant managed fulfillment, returns, third-party fulfillment
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View store credit
Store credit accounts
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View store analytics
Analytics, reports
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View staff accounts
Staff accounts
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Edit Online Store
Checkout page, checking for web cookies and conversion tracking pixels, Online Store settings, theme
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View Shopify admin
Legal policies
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View other services
Apps
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View other data
Brand settings, checkout settings, locales, price rules
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